Our showrooms remain open by appointment only to respect social distancing. We are happy to communicate remotely by phone, email, or videoconferencing in lieu of an in-person visit. We are also able to send samples to your office. This includes fabric samples and furniture. Please reach out to your M2L Sales Representative, or contact us for details. Our sales and accounting staff all have the ability to work remotely and remain available to our clients.

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General Terms and Conditions

1. Arithmetic, stenographic and clerical errors are subject to correction.

2. All quotations are exclusive of freight, crating, storage, handling, local delivery and installation.

3. We are not responsible for damage incurred in transit. Freight damage should be claimed directly with the carrier. We suggest you open all packages in the presence of the carrier, or sign your waybill ‚”subject to inspection.” Note on Bill of Lading any noticeable damage to carton or crate.

4. No claims will be considered unless filed in writing by the purchaser within five (5) days from delivery.

5. Goods are manufactured to order and imported. Therefore, this order is final and binding and is not subject to cancellation or changes. Orders will be shipped when completed and are not subject to deferment of shipment by purchaser. Shipping dates are approximate and are not guaranteed by seller.

6. Delivery charges shown are for normal truck delivery and do not include hoisting, high floor walk ups, or other extra charges incurred due to inaccessibility of entry at point of delivery.

7. Site measurements are the responsibility of the purchaser. M2L will not be responsible for any costs associated with products which do not fit through doorways, hallways, elevators, stairways, etc. We do offer pre-purchase site measurement for a fee. For lighting, it is the purchasers responsibility to confirm electrical/technical compatibility with their existing site conditions.

8. We reserve the right to change the specifications and construction of our products to comply with any Government ruling or directive, or whenever the seller deems it necessary or advisable to make such a modification. Wood product dimensions may vary slightly.

9. Seller should not be liable for any delay in the delivery or shipment of merchandise hereunder or any damage suffered by the buyer by reason of such delay.

10. The goods travel at the buyer’s own risk even if sold free destination and the buyer therefore has the right to take action against the carrier in the event of any damages caused during transportation. These damages are to be notified on the receipt of the goods.

11.Leather is a natural product and as such variations in dye-lots may be expected. Variations in color and grain of wood, lacquer and other materials are due to natural differences and exact matching cannot be guaranteed.

21. 12. Product material samples may vary from the finished product, exact matching cannot be guaranteed.

13. All orders delivered to the seller pursuant hereto or for acknowledgment hereunder shall be deemed to be subject to the terms and conditions herein set forth, not withstanding any variance in the terms and conditions set forth in buyers’ order forms.

14. Any controversy or claim arising out of or relating to this sale or a breach thereof may only be litigated in the courts of the State of New York, and this sale shall be constructed in accordance with the laws of the State of New York.

15. We are not responsible for wear, durability or appearance of Customers Own Materials. COM covering is applied at customer’s responsibility. Reversible fabric must be marked to indicate side to be displayed. Direction of pattern in fabric must be marked to indicate side to be displayed. Direction of pattern in fabric must be indicated. Note: Fabrics and leathers are prone to creasing. This is a natural occurrence.

16. Diagrams must accompany all orders for wall units and sectional seating and must be submitted by purchaser.

17. We will not be liable for any product left in our warehouse beyond 30 days. We do offer 30 days free storage upon receipt of invoice payment in full.

18. Title for furniture remains with M2L until paid in full.

19. 2 year structural warranty is based on the normal use and does not include damage from normal wear and tear. Fabric, leather, and glass are not covered by this warranty.

20. Accepted orders will be acknowledged by us within 5 working days. We are not required to accept change orders after an order has been acknowledged. Please check our acknowledgement upon receipt and notify us within five days after you receive it if anything is not consistent with your order.

Late payments will be assessed 2% of total goods or 2% per month of balance plus storage charges, whichever is greater. Minimum storage charge is $100 per month.